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How can I track my order?

You can track your order now by logging into your Priceoye Account. https://priceoye.pk/account

How can I register a complaint ?

Please log in to My Account > Complaints > Add Complaint to register a complaint with us. https://priceoye.pk/account

What can I do if my desired product is out of stock?

Click the Request Mobile Option underneath the product you desire. We will notify you about the availability of your requested product within 7 days.

What is Priceoye’s Return Policy?

Find details about our return policy by going through our website page https://priceoye.pk/return-policy

How many days will it take for my payment to be refunded?

It usually takes between 3-15 days for your amount to be refunded. Know more about the refund timings by visiting the link. https://priceoye.pk/refund-policy

Can I change the colour and storage of my recently placed order ?

Colour and storage of your already placed order can only be changed if the order is not shipped and online payment has not been made.

Why are there no accessories in the box?

Some of the models of mobile phones no longer come with headphones and/or power adapters as per new sustainable consumption policies adopted by brands worldwide.

Where can I find the refund form?

Please access the provided link: https://priceoye.pk/account/orders

Select "Refund Orders" and click on the "Request Refund" button. This will display a form where you can fill in the required details to initiate the refund process.

How to deactivate your Priceoye App account?

Please contact our customer service number: 051-111-693-693. Our customer service representative will guide you about the deletion of your account at Priceoye App.

How can I cancel my order?

In case your order has not been dispatched, you can cancel your order by calling us directly on our helpline at 051-111-693-693.

If your order has already been dispatched, you have the option to refuse to accept the order at the time of delivery and return it to our Rider. Our team will identify your order as canceled, and the advance payment will be reimbursed.

How can I find the location of my brand’s warranty centre?

Please click the information: https://priceoye.pk/warranty-center

How do I change the shipping address on a previously placed order?

Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The already made payments will be refunded to you.

Why is there no warranty card in the box?

Paper warranty cards are no longer included with phones. Companies now include an e-warranty with all new devices, which is active as soon as the phone is turned on and a SIM card is inserted. You may check your phone's warranty status online or by going to a nearby warranty center.

For more details visit https://priceoye.pk/e-warranty

How can I get more details about the installment plan?

Easy Monthly Instalment plan (EMI) is available for credit card holders only. EMI plan applies for all products with a value of Rs. 10,000 or above. To know more click https://priceoye.pk/bnpl

What is Open Parcel Delivery ?

Open Parcel Delivery is an exclusive service of Priceoye which ensures that you only receive what you ordered. You can check the condition of the box, the company’s seal, and the colour mentioned on the pin-packed mobile box, but you cannot break the seal of the mobile box to check the inner physical appearance, components, or the functioning of the product.

How can I view my Order Packaging Video?

You can now view the order packaging video once your order is in transit by visiting your Priceoye.pk Account. Click the Order ID to view the desired video. https://priceoye.pk/account/orders