CATEGORIES
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Got any Questions? We’d love to hear.

Whether you’re curious about our service, your order status, or returns – we’re ready to answer any and all questions

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How can I track my order?
You can track your order now by logging into your PriceOye Account. https://priceoye.pk/account
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How can I register a complaint ?
Please log in to My Account > Complaints > Add Complaint to register a complaint with us. https://priceoye.pk/account
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What can I do if my desired product is out of stock?
Click the Request Mobile Option underneath the product you desire. We will notify you about the availability of your requested product within 7 days.
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What is PriceOye’s Return Policy?
Find details about our return policy by going through our website page https://priceoye.pk/return-policy
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How many days will it take for my payment to be refunded?
It usually takes between 3-15 days for your amount to be refunded. Know more about the refund timings by visiting the link. https://priceoye.pk/refund-policy
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Can I change the colour and storage of my recently placed order ?
Colour and storage of your already placed order can only be changed if the order is not shipped and online payment has not been made.
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Why are there no accessories in the box?
Some of the models of mobile phones no longer come with headphones and/or power adapters as per new sustainable consumption policies adopted by brands worldwide.
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How can I cancel my order?
In case your order has not been dispatched, you can cancel your order by calling us directly on our helpline at 051 884 7777.
If your order has already been dispatched, you have the option to refuse to accept the order at the time of delivery and return it to our Rider. Our team will identify your order as canceled, and the advance payment will be reimbursed.
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How can I find the location of my brand’s warranty centre?
Please click the information: https://priceoye.pk/warranty-center
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How do I change the shipping address on a previously placed order?
Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The already made payments will be refunded to you.
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Why is there no warranty card in the box?
Paper warranty cards are no longer included with phones. Companies now include an e-warranty with all new devices, which is active as soon as the phone is turned on and a SIM card is inserted. You may check your phone's warranty status online or by going to a nearby warranty center.
For more details visit https://priceoye.pk/e-warranty
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How can I get more details about the installment plan?
Easy Monthly Instalment plan (EMI) is available for credit card holders only. EMI plan applies for all products with a value of Rs. 10,000 or above. To know more click https://priceoye.pk/bnpl
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Do you have a physical presence?
We have our warehouses in the cities of Karachi, Lahore, and Islamabad.
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What is Open Parcel Delivery ?
Open Parcel Delivery is an exclusive service of PriceOye which ensures that you only receive what you ordered. You can check the condition of the box, the company’s seal, and the colour mentioned on the pin-packed mobile box, but you cannot break the seal of the mobile box to check the inner physical appearance, components, or the functioning of the product.

Get in touch

General Information

Please get in touch with us at 051-884-7777 and we’ll take it from here.

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051-884-7777

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hello@priceoye.pk

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03-111-577-577

Our Locations
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3 Offices & Expanding

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3 Warehouses across Pakistan

Updates

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