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Shipping And Cancellation Policy

Which cities do you deliver to?

We deliver all over Pakistan.

What are your delivery times?

Delivery time is dependent on the availability of the product and the city where you want it to be shipped. The products with the availability mentioned as “In Stock” are delivered within 24 hours of order confirmation (Lahore, Islamabad, Rawalpindi, Faisalabad). For other cities,delivery time is 2-3 business days.

How long would it take for me to receive my order?

We make every effort to deliver your order within 2-3 business days.

Please note that PRICEOYE is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.

What is my delivery time if I choose digital payment methods(Credit Card, Debit Card, PayPro, etc)?

To ensure fool proof and secure transactions, payment gateways require to hold deliveries for 24 hours. As soon as we get a confirmation from the gateway, we dispatch the products immediately.

Would I be required to provide additional documentation if I choose digital payment methods?

You would be required to provided the following documents:

  1. A copy of Photo ID (CNIC / Driving License)
  2. A copy of front side of your card

Is it necessary for me to provide identification when I receive the package?

The authorized / intended recipient will be required to sign the delivery document upon the delivery of the package with their ID card details.

Would I be allowed to open parcel before making the payment?

We provide open box deliveries in Islamabad and Rawalpindi. In other cities, we would send you a video of your product being packed. This is to ensure and give your confidence that you would be getting what you haveordered.

What should I do when I receive my delivery?

All PriceOye packages are perfectly sealed at the warehouse before they are shipped to you. In order to ensure pleasant shopping experience please take the following steps:

Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concernedabout the condition of the shipment. Instead, hand the package back to the courier and we will replace the items to you within few days.

Make a video of the package while opening the plastic flyer and unboxing the product. This step would help you compare the product in the parcel with the packing video of which we have sent you.

If you find that the product in the box is tampered or missing when you open the package, please contact our Customer Care at +92 51 884 7777 within 24 hours of receiving the shipment.

Can I modify my delivery address?

Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you.

How can I cancel my order?

You can cancel your order when you receive a confirmation call for your order from our customer service representative.

What if my order is already in the process of being shipped, or already shipped?

If you want to get your product cancelled, you need to call our customer care and make a request to cancel the order. They will cater your cancellation.

Cancellation in case of Online payment:

In case of pre-payment / digital payment, the money will be refunded to debit card, credit card, or internet banking account (whichever mode you have used for payment); as per the policy of the merchant. The refund amount takes 15 to 20 days to reflect in customer accounts.

How can I track my order and contact the courier if I have a complaint or enquiries?

Please track your order details directly through our delivery partners’ websites using your tracking number and the website address which is sent as SMS.