The Note7 only made its way to the market on August 19th amid widespread joy. The public was simply awestruck by the latest addition to the Android family because it contained some immaculate features and specifications. That joy and excitement now seems short-lived as we’re getting word about something pretty weird happening with Samsung’s latest smartphone: exploding batteries!
Just about a week ago, reports surfaced about a Galaxy Note7 who seemed like it had been beaten by a gang of other smartphones. The smartphone caught fire while getting charged and suddenly exploded. The owner reported that it was just a routine day and he’d put his brand new Galaxy Note7 to get charged through its own genuine charger. Here’s how it looks like:
After a while, he heard a loud bang from the place where he’d put his phone to get charged. He rushed to check what was going on, only to find his Galaxy Note7 battered and bruised. This story is extremely well documented as the owner published images of the damaged smartphone on the Internet and even contacted Samsung regarding this matter.
After that, it has been reported that several other sources started reporting similar issues with their devices. The Internet slowly and steadily got flooded with damaged Note7 images while social media went into frenzy prompting Samsung to take action against the Note7 just weeks after its world-wide premier.
Now, if the latest reports are to be believed, Samsung is finalizing a move which aims to “voluntarily call back all Galaxy Note7 units sold to date” throughout the world. The move is meant to recover all dispatched Note7 units so that Samsung can perform tests on all of the devices to ensure that nothing as such happens in the future.
It is said that the owners of the smartphones who’re willing to take part in this exercise will be compensated with new and tested Note7 devices after they’re re-released or they can opt for their money back. This is unclear as to what policy will the South Korean giants adopt but as one Samsung official has stated, the recalling of all devices is just around the corner:
The most important thing is the safety of our customers and we don’t want to disappoint our loyal customers. Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our consumers” said the official while addressing this issue.
The official clearly states that the problem can be solved by simply changing the battery but in order to maintain their zero-tolerance policy in customer care, the company will soon be recalling all devices.
When the news first broke out regarding an exploded Galaxy Note7, different theories such as power-supply malfunctioning, electricity fluctuation, internally damaged charging cable etc. were quoted. That is why, Samsung remained grounded at that time. But now as more and more incidents have been quoted (0.1% of the total volume), Samsung is primed to take action. They’ve already taken the first step by officially delying any future Note7 shipments with immediate effect.
This is disappointing considering that the Note7 only saw the market shelves some weeks ago but we’d count this as a bold move. When Apple encountered “bend-gate”, they didn’t really do anything only to correct the issue in the iPhone 6S later on. Samsung in this regard has taken a timely and positive step which only looks like it’ll pay dividends in the future.
The Galaxy Note7 is an expensive phone. As of typing, Galaxy Note 7’s price in Pakistan is a whopping Rs. 85,000! So it’s best to be safe rather than sorry.If you were about to buy the Galaxy Note 7. DON’T DO IT! Wait for this matter to get settled.
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