Our delivery is completely free. Rs 300 is added in case of choosing Open Parcel as delivery method.
We only deliver in the cities of Pakistan currently.
You can track your order now by logging into your PriceOye Account. https://priceoye.pk/account
You can now view the order packaging video once your order is in transit by visiting your Priceoye.pk Account. Click the Order ID to view the desired video. https://priceoye.pk/account/orders
You can cancel your order by calling us directly on our helpline at 051-111 693 693. If your order has already been dispatched, you can refuse to accept the order at the time of delivery and return it to our Rider. Our team will identify your order as canceled, and the advance payment will be reimbursed.
Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The already made payments will be refunded to you.
We typically process returns within 3-5 business days after the courier delivers the item to our Returns Center. When we complete processing your return, we issue a refund. The refund time varies with the method of Refund. View more
In case of order cancellation by Customer, Processing fee will not be refunded.
The product can be returned or exchanged in the following cases only:
1. The product is different from what was mentioned on the website.
2. A defective/damaged product has been received.
For more details please visit our Returns Policy.
You can only return the product if it is faulty.
It can take 5 to 7 working days for a refund or replacement.
For return pick up a CN will be shared with you via email and you will be requested to visit your nearest courier office to return the product. For more details Return Process.
Your return request would have been declined for following reasons:
-No Unboxing Video
-Issue not reported within 3 days time
-Issue is not valid for return
Please access the provided link: https://priceoye.pk/account/orders
Select "Refund Orders" and click on the "Request Refund" button. This will display a form where you can fill in the required details to initiate the refund process.
Please visit our login page priceoye.pk/login. You will be given an OTP. Enter OTP . Click Register and fill out all of the required information. Your account has been created.
Click on the resend button and wait for sometime.
Providing an email is mandatory to create an account on Priceoye. You will be receiving your order details via email.
You can pay online through One Link, Mastercard or Visa Card.
You can pay for the product online as well as make payment on delivery.
You can make payment by using following options
You can now buy your desired items on installments from PriceOye.pk.
For details visit https://priceoye.pk/bnpl
Easy Monthly Installment plan (EMI) is available for credit card holders. EMI plan applies for all products with a value of Rs. 10,000 or above.
Customer needs to pay the full amount of the transaction to the bank, since the EMI facility is at sole discretion of the issuing bank, please contact your card issuing bank.
You can apply a coupon on the cart page before order placement. Simply enter the coupon code and click on the apply tab.
You can now buy your desired items on installments from PriceOye.pk.
For details visit https://priceoye.pk/bnpl
To buy products on installment your order amount should be 10,000 or more. You must have a valid credit card of either of the following banks:
You can now proceed with the pending payment by logging into your profile and clicking on the Pay Now option. https://priceoye.pk/account
You can only choose an installment plan if you have a credit card.
We are currently offering installment on credit cards of following banks only.
The complete payment of your purchase is reserved by your Bank and not deducted. The Bank then releases the amount to the available limit as the installment plan successfully proceeds toward its completion. You can contact your bank for further verification.
On cancellation of an order by the customer, the processing fee will be non-refundable. Whereas cancellation of the order by the company for reasons like out of stock or unforeseen events, the company will return the total amount along with the processing fee.
BNPL orders do not proceed if the total amount to be paid exceeds your card limit. The total amount includes (product price + EMI plan chosen + Processing fee + service charges).
Yes, PriceOye offers Open Parcel Delivery at the time of delivery in the cities of Islamabad, Rawalpindi, Lahore, and Karachi.
Priceoye will charge Rs300 for Open Parcel Delivery.
Open Parcel Delivery is an exclusive service of PriceOye which ensures that you only receive what you ordered. You can check the condition of the box, the company’s seal, and the colour mentioned on the pin-packed mobile box, but you cannot break the seal of the mobile box to check the inner physical appearance, components, or the functioning of the product.
You can pick your order from our experience centers and warehouses located in Islamabad, Karachi, and Lahore.
The Self-Pick-up option is only available for cities which have our authorized warehouses. We will soon be extending the service to other major cities.
You can avail this service by selecting the Self-Pickup option when placing an order online on our website.
Once your order is ready to be dispatched by our team, an SMS will be sent to you including the address of our warehouse and time for pick-up. If you do not receive notification in 5 working days, please contact our customer care service.
Show up at our warehouse, share your order number and pickup notification received through SMS along with your Original CNIC. Collect your parcel.
The pickup location will hold the order for 48 hours after the confirmation. If the order is not collected by the customer during that time, the location will cancel and mark the order as return.