Terms and Conditions
By using Priceoye.pk (‘Site) or Priceoye App (‘App’) collectively referred to as the
‘Platform’, you
agree to these terms and conditions, privacy policy, returns and refund policy of the Platform.
Please read the Terms and Conditions carefully before using Priceoye.pk.
INTRODUCTION
Welcome to Priceoye.pk also hereby known as “we", "us" or "Priceoye". We are an online
marketplace and these are the terms and conditions governing your access and use of Priceoye
along with its related sub-domains, sites, mobile app, services and tools (the "Platform"). By
using the Platform, you hereby accept these terms and conditions (including the linked
information herein) and represent that you agree to comply with these terms and conditions (the
"User Agreement"). This User Agreement is deemed effective upon your use of the Platform
which signifies your acceptance of these terms. If you do not agree to be bound by this User
Agreement please do not access, register with or use this Platform. This Platform is owned and
operated by Priceoye Technologies Pvt Limited.
The Platform reserves the right to change, modify, add, or remove portions of these Terms and
Conditions at any time without any prior notification. Changes will be effective when posted on
the Platform with no other notice provided. Please check these Terms and Conditions regularly
for updates. Your continued use of the Platform following the posting of changes to Terms and
Conditions of use constitutes your acceptance of those changes.
CONDITIONS OF USE
1. YOUR ACCOUNT
To access certain services offered by the Platform, we may require that you create an account with us or
provide personal information to complete the creation of an account. We may at any time in our sole and
absolute discretion, invalidate the username and/or password without giving any reason or prior notice and
shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with
or by reason of such request or invalidation.
You are responsible for maintaining the confidentiality of your user identification, password, account
details and related private information. You agree to accept this responsibility and ensure your account and
its related details are maintained securely at all times and all necessary steps are taken to prevent misuse
of your account. You should inform us immediately if you have any reason to believe that your password has
become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized
manner. You agree and acknowledge that any use of the Platform and related services offered and/or any
access to private information, data or communications using your account and password shall be deemed to be
either performed by you or authorized by you as the case may be. You agree to be bound by any access of the
Platform and/or use of any services offered by the Platform (whether such access or use are authorized by
you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely
responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further
agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses
arising from the use of or access to the Platform through your account.
Please ensure that the details you provide us with are correct and complete at all times. You are obligated
to update details about your account in real time by accessing your account online. For pieces of
information you are not able to update by accessing Your Account on the Platform, you must inform us via our
customer service communication channels to assist you with these changes. We reserve the right to refuse
access to the Platform, terminate accounts, remove or edit content at any time without prior notice to you.
We may at any time in our sole and absolute discretion, request that you update your Personal Data or
forthwith invalidate the account or related details without giving any reason or prior notice and shall not
be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with
or by reason of such request or invalidation. You hereby agree to change your password from time to time and
to keep your account secure and also shall be responsible for the confidentiality of your account and liable
for any disclosure or use (whether such use is authorised or not) of the username and/or password.
2. PRIVACY
Please review our Privacy Agreement, which also governs your visit to the Platform.
The personal information / data provided to us by you or your use of the Platform will be treated as
strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you
object to your information being transferred or used in the manner specified in the Privacy Agreement,
please do not use the Platform.
3. PLATFORM FOR COMMUNICATION
You agree, understand and acknowledge that the Platform is an online platform that
enables you to purchase products listed at the price indicated therein at any time from any location using a
payment method of your choice. You further agree and acknowledge that we are only a facilitator and cannot
be a party to or control in any manner any transactions on the Platform or on a payment gateway as made
available to you by an independent service provider. Accordingly, the contract of sale of products on the
Platform shall be a strictly bipartite contract between you and the sellers on our Platform while the
payment processing occurs between you, the service provider and in case of prepayments with electronic cards
your issuer bank. Accordingly, the contract of payment on the Platform shall be strictly a bipartite
contract between you and the service provider as listed on our Platform.
4. CONTINUED AVAILABILITY OF THE SITE
We will do our utmost to ensure that access to the Platform is consistently available
and is uninterrupted and error-free. However, due to the nature of the Internet and the nature of the
Platform, this cannot be guaranteed. Additionally, your access to the Platform may also be occasionally
suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services
at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension
or restriction.
5. LICENSE TO ACCESS THE SITE
We require that by accessing the Platform, you confirm that you can form legally binding contracts and
therefore you confirm that you are at least 18 years of age or are accessing the Platform under the
supervision of a parent or legal guardian. We grant you a non-transferable, revocable and non-exclusive
license to use the Platform, in accordance with the Terms and Conditions described herein, for the purposes
of shopping for personal items and services as listed to be sold on the Platform. Commercial use or use on
behalf of any third party is prohibited, except as explicitly permitted by us in advance. If you are
registering as a business entity, you represent that you have the authority to bind that entity to this User
Agreement and that you and the business entity will comply with all applicable laws relating to online
trading. No person or business entity may register as a member of the Platform more than once. Any breach of
these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph
without notice to you.
Content provided on this Platform is solely for informational purposes. Product representations including
price, available stock, features, add-ons and any other details as expressed on this Platform are the
responsibility of the vendors displaying them and is not guaranteed as completely accurate by us.
Submissions or opinions expressed on this Platform are those of the individual(s) posting such content and
may not reflect our opinions.
We grant you a limited license to access and make personal use of this Platform, but not to download
(excluding page caches) or modify the Platform or any portion of it in any manner. This license does not
include any resale or commercial use of this Platform or its contents; any collection and use of any product
listings, descriptions, or prices; any derivative use of this Platform or its contents; any downloading or
copying of account information for the benefit of another seller; or any use of data mining, robots, or
similar data gathering and extraction tools.
This Platform or any portion of it (including but not limited to any copyrighted material, trademarks, or
other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed
or otherwise exploited for any commercial purpose without express written consent by us as may be
applicable.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information
(including images, text, page layout, or form) without our express written consent. You may not use any meta
tags or any other text utilizing our name or trademark without our express written consent, as applicable.
Any unauthorized use terminates the permission or license granted by us to you for access to the Platform
with no prior notice. You may not use our logo or other proprietary graphic or trademark as part of an
external link for commercial or other purposes without our express written consent, as may be applicable.
You agree and undertake not to perform restricted activities listed within this section; undertaking these
activities will result in an immediate cancellation of your account, services, reviews, orders or any
existing incomplete transaction with us and in severe cases may also result in legal action.
- Refusal to comply with the Terms and Conditions described herein or any other guidelines and
policies related to the use of the Platform as available on the Platform at all times.
- Impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with
any person or entity.
- Use the Platform for illegal purposes.
- Attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or
networks connected to the Platform or Services.
- Interfere with another’s utilization and enjoyment of the Platform.
- Post, promote or transmit through the Platform any prohibited materials as deemed illegal by The
Islamic Republic of Pakistan.
- Use or upload, in any way, any software or material that contains, or which you have reason to
suspect that contains, viruses, damaging components, malicious code or harmful components which may
impair or corrupt the Platform’s data or damage or interfere with the operation of another
Customer’s computer or mobile device or the Platform and use the Platform other than in conformance
with the acceptable use policies of any connected computer networks, any applicable Internet
standards and any other applicable laws.
6. YOUR CONDUCT
You must not use the Platfrom in any way that causes, or is likely to cause, the Platform or access to it to
be interrupted, damaged or impaired in any way. You must not engage in activities that could harm or
potentially harm the Platform, its employees, officers, representatives, stakeholders or any other party
directly or indirectly associated with the Platform or access to it to be interrupted, damaged or impaired
in any way. You understand that you, and not us, are responsible for all electronic communications and
content sent from your computer to us and you must use the Platform for lawful purposes only. You are
strictly prohibited from using the Platform.
- For fraudulent purposes, or in connection with a criminal offense or other unlawful activity.
- to send, use or reuse any material that does not belong to you; or is illegal, offensive (including
but not limited to material that is sexually explicit content or which promotes racism, bigotry,
hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous,
defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable,
disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary
information or right; or is otherwise injurious to third parties; or relates to or promotes money
laundering or gambling; or is harmful to minors in any way; or impersonates another person; or
threatens the unity, integrity, security or sovereignty of Pakistan or friendly relations with
foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists
of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass
mailings or any "spam”.
- Use the Platform for illegal purposes.
- To cause annoyance, inconvenience or needless anxiety.
- For any other purposes that is other than what is intended by us.
7. YOUR SUBMISSION
Anything that you submit to the Platform and/or provide to us, including but not limited to, questions,
reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property
and shall not be returned to you. In addition to the rights applicable to any Submission, when you post
comments or reviews to the Platform, you also grant us the right to use the name that you submit, in
connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to
be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions.
We may, but shall not be obligated to, remove or edit any Submissions without any notice or legal course
applicable to us in this regard.
8. CLAIMS AGAINST OBJECTIONABLE CONTENT
We list thousands of products for sale offered by numerous sellers on the Platform
and host multiple comments on listings, it is not possible for us to be aware of the contents of each
product listed for sale, or each comment or review that is displayed. Accordingly, we operate on a "claim,
review and takedown" basis. If you believe that any content on the Platform is illegal, offensive (including
but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or
physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous,
obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging; or is otherwise
injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors
in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of
Pakistan or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner
whatsoever; or which consists of or contains software viruses, (" objectionable content "), please notify us
immediately by following by writing to us on help@priceoye.pk We will make all practical endeavours to
investigate and remove valid objectionable content complained about within a reasonable amount of time.
Please ensure to provide your name, address, contact information and as many relevant details of the claim
including name of objectionable content party, instances of objection, proof of objection amongst other.
Please note that providing incomplete details will render your claim invalid and unusable for legal
purposes.
9. CLAIMS AGAINST INFRINGING CONTENT
We respect the intellectual property of others. If you believe that your intellectual
property rights have been used in a way that gives rise to concerns of infringement, please write to us at
help@priceoye.pk and we will make all reasonable efforts to address your concern within a reasonable amount
of time. Please ensure to provide your name, address, contact information and as many relevant details of
the claim including name of infringing party, instances of infringement, proof of infringement amongst
other. Please note that providing incomplete details will render your claim invalid and unusable for legal
purposes. In addition, providing false or misleading information may be considered a legal offense and may
be followed by legal proceedings.
We also respect a manufacturer's right to enter into exclusive distribution or resale agreements for its
products. However, violations of such agreements do not constitute intellectual property rights
infringement. As the enforcement of these agreements is a matter between the manufacturer, distributor
and/or respective reseller, it would not be appropriate for us to assist in the enforcement of such
activities. While we cannot provide legal advice, nor share private information as protected by the law, we
recommend that any questions or concerns regarding your rights may be routed to a legal specialist.
10. TRADEMARKS AND COPYRIGHTS
Priceoye.pk, Priceoye logo, P for Priceoye logo, Priceoye, Price Oye, Priceoye Fashion, Priceoye Basics and
other marks indicated on our Platform are trademarks or registered trademarks in the relevant
jurisdiction(s). Our graphics, logos, page headers, button icons, scripts and service names are the
trademarks or trade dress and may not be used in connection with any product or service that does not belong
to us or in any manner that is likely to cause confusion among customers, or in any manner that disparages
or discredits us. All other trademarks that appear on this Platform are the property of their respective
owners, who may or may not be affiliated with, connected to, or sponsored by us.
All intellectual property rights, whether registered or unregistered, in the Platform, information content
on the Platform and all the website design, including, but not limited to text, graphics, software, photos,
video, music, sound, and their selection and arrangement, and all software compilations, underlying source
code and software shall remain our property. The entire contents of the Platform also are protected by
copyright as a collective work under Pakistani copyright laws and international conventions. All rights are
reserved.
11. DISCLAIMER
You acknowledge and undertake that you are accessing the services on the Platform and
transacting at your own risk and are using your best and prudent judgment before entering into any
transactions through the Platform. We shall neither be liable nor responsible for any actions or inactions
of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of
the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall
not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the
products.
We further expressly disclaim any warranties or representations (express or implied) in respect of quality,
suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness
for a particular purpose, or legality of the products listed or displayed or transacted or the content
(including product or pricing information and/or specifications) on the Platform. While we have taken
precautions to avoid inaccuracies in content, this Platform, all content, information (including the price
of products), software, products, services and related graphics are provided as is, without warranty of any
kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the
Platform. At no time shall any right, title or interest in the products sold through or displayed on the
Platform vest with us nor shall Priceoye have any obligations or liabilities in respect of any transactions
on the Platform.
We shall neither be liable or responsible for any actions or inactions of any other service provider as
listed on our Platform which includes but is not limited to payment providers, installment offerings,
warranty services amongst others.
12. INDEMNITY
You shall indemnify and hold harmless Priceoye, its parent company (or holding
company), its subsidiaries, affiliates and their respective officers, directors, agents and employees, from
any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty
imposed due to or arising out of your breach of these Terms and Conditions or any document incorporated by
reference, or your violation of any law, rules, regulations or the rights of a third party.
You hereby expressly release Priceoye and/or its parent company (or holding company) and/or its affiliates
and/or any of its officers and representatives from any cost, damage, liability or other consequence of any
of the actions/inactions of the sellers or other service providers and specifically waiver any claims or
demands that you may have in this behalf under any statute, contract or otherwise.
13. THIRD PARTY BUSINESSES
Parties other than Priceoye and its affiliates may operate stores, provide services,
or sell product lines on the Platform. For example, businesses and individuals offer products via
Marketplace. In addition, we provide links to the websites of affiliated companies and certain other
businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the
offerings of any of these businesses or individuals, or the content of their websites. We do not assume any
responsibility or liability for the actions, products, and content of any of these and any other
third-parties. You can tell when a third-party is involved in your transactions by reviewing your
transaction carefully, and we may share customer information related to those transactions with that
third-party. You should carefully review their privacy statements and related terms and conditions.
14. COMMUNICATING WITH US
When you visit the Platform, or send e-mails to us, you are communicating with us electronically. You will
be required to provide a valid phone number while placing an order with us. We may communicate with you by
e-mail, SMS, phone call or by posting notices on the Platform or by any other mode of communication we
choose to employ. For contractual purposes, you consent to receive communications (including transactional,
promotional and/or commercial messages), from us with respect to your use of the Platform (and/or placement
of your order) and agree to treat all modes of communication with the same importance.
Priceoye's Buyer-Seller Interaction Policy outlines the standard of behavior that sellers need to follow
when connecting with customers on the Question & Answer Section, Instant Messenger, and Product Review
Platform (of Priceoye). Priceoye monitors all kinds of buyer-seller communications and is authorized to take
action in case of any violations.
15. LOSSES
We will not be responsible for any business or personal losses (including but not
limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure)
or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you
commenced using the Platform.
16. AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE
We reserve the right to make changes to the Platform, its policies, these terms and
conditions and any other publicly displayed condition or service promise at any time. You will be subject to
the policies and terms and conditions in force at the time you used the Platform unless any change to those
policies or these conditions is required to be made by law or government authority (in which case it will
apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any
reason unenforceable, that condition will be deemed severable and will not affect the validity and
enforceability of any remaining condition.
17. EVENTS BEYOND OUR CONTROL
We will not be held responsible for any delay or failure to comply with our
obligations under these conditions if the delay or failure arises from any cause which is beyond our
reasonable control. This condition does not affect your statutory rights.
18. WAIVER
You acknowledge and recognize that we are a private commercial enterprise and reserve
the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that
if you breach the conditions stated on our Platform and we take no action, we are still entitled to use our
rights and remedies in any other situation where you breach these conditions.
19. TERMINATION
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately
terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and
Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the
Platform and we shall, in addition to any other legal or equitable remedies, immediately revoke all
password(s) and account identification issued to you and deny your access to and use of this Platform in
whole or in part. Any termination of this agreement shall not affect the respective rights and obligations
(including without limitation, payment obligations) of the parties arising before the date of termination.
You furthermore agree that the Platform shall not be liable to you or to any other person as a result of any
such suspension or termination. If you are dissatisfied with the Platform or with any terms, conditions,
rules, policies, guidelines, or practices in operating the Platform, your sole and exclusive remedy is to
discontinue using the Platform.
20. GOVERNING LAW AND JURISDICTION
These terms and conditions are governed by and construed in accordance with the laws
of The Islamic Republic of Pakistan. You agree, as we do, to submit to the exclusive jurisdiction of the
courts in Islamabad, Pakistan.
21. CONTACT US
22. OUR SOFTWARE
Our software includes any software (including any updates or upgrades to the software and any related
documentation) that we make available to you from time to time for your use in connection with the Platform
(the "Software").
You may use the software solely for purposes of enabling you to use and enjoy our services as permitted by
the Terms and Conditions and any related applicable terms as available on the Platform. You may not
incorporate any portion of the Software into your own programs or compile any portion of it in combination
with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan,
distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part.
You may not use the Software for any illegal purpose. We may cease providing you service and we may
terminate your right to use the Software at any time. Your rights to use the Software will automatically
terminate without notice from us if you fail to comply with any of the Terms and Conditions listed here or
across the Platform. Additional third party terms contained within the Platform or distributed as such that
are specifically identified in related documentation may apply and will govern the use of such software in
the event of a conflict with these Terms and Conditions. All software used in any of our services is our
property and/or our affiliates or its software suppliers and protected by the laws of Pakistan including but
not limited to any other applicable copyright laws.
When you use the Platform, you may also be using the services of one or more third parties, such as a
wireless carrier or a mobile platform provider. Your use of these third party services may be subject to
separate policies, terms of use, and fees of these third parties.
You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse
engineer, decompile or disassemble, or otherwise tamper with our software whether in whole or in part, or
create any derivative works from or of the Software.
In order to keep the Software up-to-date, we may offer automatic or manual updates at any time and without
notice to you.
23. CONDITIONS OF SALE (BETWEEN SELLERS AND CUSTOMERS)
Please read these conditions carefully before placing an order for any products with
the Sellers (“We” or “Our” or “Us”, wherever applicable) on the Platform. These conditions signify your
agreement to be bound by these conditions.
24. CONDITIONS RELATED TO SALE OF THE PRODUCT OR SERVICE
This section deals with conditions relating to the sale of products or services on
the Platform.
25. THE CONTRACT
Your order is a legal offer to the seller to buy the product or service displayed on our Platform. When you
place an order to purchase a product, any confirmations or status updates received prior to the dispatch of
your order serves purely to validate the order details provided and in no way implies the confirmation of
the order itself. The acceptance of your order is considered confirmed when the product is dispatched to
you. If your order is dispatched in more than one package, you may receive separate dispatch confirmations.
Upon time of placing the order, we indicate an approximate timeline that the processing of your order will
take however we cannot guarantee this timeline to be rigorously precise in every instance as we are
dependent on third party service providers to preserve this commitment. We commit to you to make every
reasonable effort to ensure that the indicative timeline is met. All commercial/contractual terms are
offered by and agreed to between you and the sellers alone. The commercial/contractual terms include without
limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery,
warranties related to products and services and after sales services related to products and services.
Priceoye does not have any control or does not determine or advise or in any way involve itself in the
offering or acceptance of such commercial/contractual terms between the you and the Sellers. The seller
retains the right to cancel any order at its sole discretion prior to dispatch. We will ensure that there is
timely intimation to you of such cancellation via an email or sms. Any prepayments made in case of such
cancellation(s), shall be refunded to you within the reasonable time frames.
You confirm that the product(s) or service(s) ordered by you are purchased for your internal / personal
consumption and not for commercial re-sale. You authorize us to declare and provide declaration to any
governmental authority on your behalf stating the aforesaid purpose for your orders on the Platform. The
Seller or the Platform may cancel an order wherein the quantities exceed the typical individual consumption.
This applies both to the number of products ordered within a single order and the placing of several orders
for the same product where the individual orders comprise a quantity that exceeds the typical individual
consumption. What comprises a typical individual's consumption quantity limit shall be based on various
factors and at the sole discretion of the Seller or ours and may vary from individual to individual.
You may cancel your order at no cost any time before the item is dispatched to you.
Please note that we sell products only in quantities which correspond to the typical needs of an average
household. This applies both to the number of products ordered within a single order and the placing of
several orders for the same product where the individual orders comprise a quantity typical for a normal
household.
26. RETURNS
Please review our
Returns Policy for details.
Note: If your return has been rejected, it will be sent back to you
within 3-5 working days. If you fail to receive the item within 3 attempts, it will be sent to scrap.
27. PRICING, AVAILABILITY AND ORDER PROCESSING
All prices are listed in Rupees and are inclusive of GST and are listed on the Platform by the seller that
is selling the product or service. Items in your Shopping Cart will always reflect the most recent price
displayed on the item's product detail page. Please note that this price may differ from the price shown for
the item when you first placed it in your cart. Placing an item in your cart does not reserve the price
shown at that time. It is also possible that an item's price may decrease between the time you place it in
your basket and the time you purchase it.
We do not offer price matching for any items sold by any seller on our Platform or other websites.
We are determined to provide the most accurate pricing information on the Platform to our users; however,
errors may still occur, such as cases when the price of an item is not displayed correctly on the Platform.
As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may,
at our own discretion, either contact you for instructions or cancel your order and notify you of such
cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been
confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies
for refund will apply.
We list availability information for products listed on the Platform, including on each product information
page. Beyond what we say on that page or otherwise on the Platform, we cannot be more specific about
availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and
should not be relied upon as such. As we process your order, you will be informed by e-mail or sms if any
products you order turn out to be unavailable.
Please note that there are cases when an order cannot be processed for various reasons. The Platform
reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to
provide additional verifications or information, including but not limited to phone number and address,
before we accept the order.
In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your
payment details before providing you with the product and to verify the personal information you shared with
us. This verification can take the shape of an identity, place of residence, or banking information check.
The absence of an answer following such an inquiry will automatically cause the cancellation of the order
within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order for which
we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any
subsequent legal liability.
1. Refund Voucher
- Refund voucher can be redeemed on our Platform, as full or part payment of products from our
Platform within the given timeline.
- Refund voucher cannot be used from different account.
- Vouchers are not replaceable if expired.
2. Promotional Vouchers
- Each issued promotional voucher (App voucher and New customer voucher) will be valid for use by a
customer only once. Multiple usages changing the identity is illegal.
- Promotional voucher is non-refundable and cannot be exchanged for cash in part or full and is valid
for a single transaction only.
- Promotional voucher may not be valid during sale or in conjunction with any special promotion.
- Voucher will work only if minimum purchase amount and other conditions are met.
- Priceoye reserves the right to vary or terminate the operation of any voucher at any time without
notice.
- Priceoye shall not be liable to any customer or household for any financial loss arising out of the
refusal, cancellation or withdrawal of any voucher or any failure or inability of a customer to use
a voucher for any reason.
- Vouchers are not replaceable if expired.
3. Security and Fraud
- When you use a voucher, you warrant to Priceoye that you are the duly authorized recipient of the
voucher and that you are using it in good faith.
- If you redeem, attempt to redeem or encourage the redemption of voucher to obtain discounts to which
you are not entitled you may be committing a civil or criminal offence.
- If we reasonably believe that any voucher is being used unlawfully or illegally we may reject or
cancel any voucher/order and you agree that you will have no claim against us in respect of any
rejection or cancellation. Priceoye reserves the right to take any further action it deems
appropriate in such instances.
28. RESELLING PRICEOYE PRODUCTS
Reselling Priceoye products for business purpose is strictly prohibited. If any
unauthorized personnel is found committing the above act, legal action may be taken against him/her.
29. TAXES
You shall be responsible for payment of all fees/costs/charges associated with the
purchase of products from the Platform and you agree to bear any and all applicable taxes as per prevailing
law.
30. COMMUNICATING WITH US
When you visit the Platform, or send e-mails to us, you are communicating with us
electronically. You will be required to provide a valid phone number while placing an order with us. We may
communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of
communication we choose to employ. For contractual purposes, you consent to receive communications
(including transactional, promotional and/or commercial messages), from us with respect to your use of the
website (and/or placement of your order) and agree to treat all modes of communication with the same
importance.
31. LOSSES
We will not be responsible for any business or personal losses (including but not limited to loss of
profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other
indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced
using the website.
32. AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE
We reserve the right to make changes to the Platform, its policies, these terms and
conditions and any other publicly displayed condition or service promise at any time. You will be subject to
the policies and terms and conditions in force at the time you used the website unless any change to those
policies or these conditions is required to be made by law or government authority (in which case it will
apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any
reason unenforceable, that condition will be deemed severable and will not affect the validity and
enforceability of any remaining condition.
33. EVENTS BEYOND OUR CONTROL
We will not be held responsible for any delay or failure to comply with our
obligations under these conditions if the delay or failure arises from any cause which is beyond our
reasonable control. This condition does not affect your statutory rights.
34. WAIVER
You acknowledge and recognize that we are a private commercial enterprise and reserve
the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that
if you breach the conditions stated on our Platform and we take no action, we are still entitled to use our
rights and remedies in any other situation where you breach these conditions.
35. GOVERNING LAW AND JURISDICTION
These terms and conditions are governed by and construed in accordance with the laws
of the Islamic Republic of Pakistan. You agree, as we do, to submit to the exclusive jurisdiction of the
courts in Islamabad.
36. REPRESENTATIONS AND WARRANTIES
We do not make any representation or warranty as to specifics (such as quality,
value, saleability, etc) of the products or services listed to be sold on the Platform when products or
services are sold by third parties. We do not implicitly or explicitly support or endorse the sale or
purchase of any products or services on the Platform. We accept no liability for any errors or omissions,
whether on behalf of itself or third parties.
We are not responsible for any non-performance or breach of any contract entered into between you and the
sellers. We cannot and do not guarantee your actions or those of the sellers as they conclude transactions
on the Platform. We are not required to mediate or resolve any dispute or disagreement arising from
transactions occurring on our Platform.
We do not at any point of time during any transaction as entered into by you with a third party on our
Platform, gain title to or have any rights or claims over the products or services offered by a seller.
Therefore, we do not have any obligations or liabilities in respect of such contract(s) entered into between
you and the seller(s). We are not responsible for unsatisfactory or delayed performance of services or
damages or delays as a result of products which are out of stock, unavailable or back ordered.
Pricing on any product(s) or related information as reflected on the Platform may due to some technical
issue, typographical error or other reason by incorrect as published and as a result you accept that in such
conditions the seller or the Platform may cancel your order without prior notice or any liability arising as
a result. Any prepayments made for such orders will be refunded to you per our refund policy as stipulated
here.
Buyer Policy
1. INTRODUCTION
a. All users and buyers of the Priceoye Online Platform (the “Buyers”) are expected
to conduct themselves in a manner as set out in this Buyer Policy, in addition to the Priceoye Platform
Terms of Use and all applicable Priceoye terms and conditions, all of which are incorporated by reference in
this Buyer Policy.
b. We are committed to building a trusted and reliable platform for our community and the Buyer Policy
ensures that the Priceoye Online Platform (Priceoye) operates in a safe and orderly manner, with the aim of
creating a pleasant shopping experience for all users of Priceoye.
2. Policy and Enforcement
a. A Buyer shall comply with the rules set out in Table 1.
b. If a Buyer fails to comply with the rules, Priceoye may take any one or more of the following actions
without further notice or warning:
- Suspend, cancel, terminate, block or reverse any transaction carried out by the Buyer on the
Priceoye Online Platform.
- Amend or remove affected messages or content. Remove any feature that may be available to the Buyer
and/or remove (in whole or in part) the Buyer’s access to the Priceoye Online Platform.
- Restrict, suspend or terminate the Buyer’s Priceoye account.
2.3 The rules set out in Table 1 are non-exhaustive, and Priceoye reserves the right to take other
enforcement action, including the filing of reports with the regulators or law enforcement agencies, if we
find any misconduct by a Buyer.
Table 1
Category |
Rules |
Account Registration
|
- Do not register multiple accounts for the purposes of abusing any form of incentives
or gaining undue advantage in any promotion, program or activity.
- Do not create accounts with fictitious, forged or compromised particulars (e.g.
email address, contact number, delivery address, etc.). Do not use particulars that
are owned by or pertain to other users or individuals.
- Do not tamper any device software/ Priceoye applications to install illicit software
to clone Priceoye applications or mask certain security features.
|
Transaction |
-
All agreements made in any of the official communication channels on Priceoye, or
any policies posted thereon, has to be honoured.
- Do not engage in any fraudulent activity. For example:
- Do not mislead or defraud Priceoye and/or any other users of the Priceoye
Platform.
-
Do not register accounts for the purpose of creating fake transactions.
- Keep all transactions within Priceoye.
- All transactions originating from Priceoye shall be completed within the Priceoye Platform.
- Do not engage in offline payments or transactions with other users of the Priceoye Platform.
- Do not lure other users to engage in offline transactions outside of the Priceoye Platform. For your own safety and to protect against scams, do not accept requests to engage in offline transactions outside of the Priceoye Platform.
- Do not redirect a sales transaction to other platforms and/or avenues.
- All payments for Priceoye transactions have to be completed within the Priceoye Platform.
- All exchange of messages and information shod be done within the official communication channels available on the Priceoye Platform.
Priceoye shall not be liable for any transaction made outside of the Priceoye Platform.
- Do not provide a false or incomplete shipping address, or reject the acceptance of delivery. For example, if you see the product delivered is defective or not what you ordered you should still accept the delivery and follow Priceoye return policy
|
Post-Transaction
|
- Provide honest feedback about products and services.
- Do not post untrue or fake reviews or any review or other content that is inappropriate, irrelevant, discriminatory, threatening or in violation of any law.
- Do not initiate a payment dispute when a refund for the item has already been issued by the seller or your payment service provider.
|