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Shipping And Cancellation Policy

  • The delivery time for products termed as “In Stock” is as per the following schedule. missing missing
  • The above-mentioned duration may differ in case the product is shipped from another city due to its non-availability in the specified city.
  • The deliveries are made between 9:00 am to 8:00 pm, Monday through Saturday.
  • We also provide services like Open box Delivery and Self Pick Up in the cities of Islamabad, Rawalpindi, Lahore, and Karachi.
  • PKR 300 is added to your order if you select Open Parcel as your delivery method.
  • For other cities, a video of your product being packaged is sent through SMS/email. This is to ensure and give your confidence that you would be getting what you have ordered.
  • You can now view the order packaging video once your order is in transit by visiting your Account. Click the Order ID to view the desired video.
  • We share tracking ID through SMS on your registered number, once your order is shipped to help you track your parcel’s journey. You can track your order now by logging into your PriceOye Account.
  • To ensure foolproof and secure transactions, payment gateways require to hold deliveries for 24 hours. As soon as we get a confirmation from the gateway, we dispatch the products immediately.
  • Recipients are required to provide a picture of their CNIC to our Rider as a proof to ensure the security of the package and order delivery.
  • Upon receiving the parcel, the authorized/intended recipient will be required to sign the delivery document upon the delivery of the package with their ID card detail.

How to Receive your Parcel at the time of Delivery?

All PriceOye packages are perfectly sealed at the warehouse before they are shipped to you. In order to ensure a pleasant shopping experience please take the following steps:

  1. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit.
  2. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items for you within a few days.
  3. Make a video of the package while opening the plastic flyer and unboxing the product. This step would help you compare the product in the parcel with the packing video which we have sent you.
  4. If you find that the product in the box is tampered with or missing when you open the package, please contact our Customer Care at 051-111-693-693 within 24 hours of receiving the shipment.

Modify Order

Once payment has been made, it is not possible to cancel or modify an order. The color or storage of the same model ordered can only be changed , if payment has not been made or the item has not yet been shipped from the hub.

Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The already made payments will be refunded to you.

How can I cancel my Order from PriceOye?

You can cancel your order by calling on our Helpline 051-111-693-693.

In case of order cancellation by Customer, Processing fee will not be refunded.

In case of canceling an order made through pre-payment / digital payment, the money will be refunded to a debit card, credit card, or internet banking account (whichever mode you have used for payment); as per the policy of the merchant. The refund amount takes 15 to 20 working days to reflect in customer accounts.

If your order has already been dispatched, you have the option to refuse to accept the order at the time of delivery and return it to our Rider. Our team will identify your order as canceled, and the advance payment will be reimbursed.

Cancellation by us:

PriceOye reserves the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Please note that PRICEOYE is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.