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Open Parcel Policy

Open Parcel Delivery is an exclusive service of PriceOye which ensures that you only receive what you ordered. Under this special service, our customers are offered to open the packaging of the parcel before payment to our rider to make sure that your desired new product arrives in its original sealed packaging.

Open Parcel Delivery with PriceOye: How Does It Work?

  • At the time of delivery our Rider will offer the customer to open the package in front of him.
  • Validate the product and confirm the delivery. For pre-paid orders Rider will take customer signature & Reciever CNIC picture.
  • If the ordered product is missing, damaged, or different from what you have ordered, the rider will take back the package. The refund process will initiated, or the product will be replaced, depending on the customers preference.
  • Customer has to clearly state the reason of return in writing to the rider for a clear understanding by the company.

Terms & Conditions: Things to remember

  • PKR 300 is added to your order if you select Open Parcel as your Delivery Method.
  • You can check the condition of the box, the company‚Äôs seal and colour mentioned on the pin packed mobile box, but you cannot break seal of the mobile box to check the inner physical appearance, components or the functioning of the product.
  • This service is currently available for the selected cities of Pakistan including Lahore, Islamabad, Rawalpindi and Karachi only.
  • This service will not be considered applicable if your order is fulfilled through one of our third-party logistics partners, such as TCS or LCS. If you chose the Open Parcel option and have already paid the shipping fee, please notify us so that we can refund the desired amount.
  • Your order will be replaced in case the product is deemed not acceptable. To check out our return policy, visit here:
  • In case of refund, the refund will be initiated based on the payment option you have opted at the time of ordering the product according to the PriceOye refund policy.
  • Contact our Customer Care Centre at 051-111-693-693 or write to us at for any further details.